Here you will find a list of our most frequently asked questions with links within our site to answers and other helpful info. If you ever want a question asked, and you don’t find it here, please just email us or call us.
1.Q: How do I find out how much it costs to get repair work done?
A: If you click on the Repair Order Forms link above you will be guided to an order form that lists our prices on things.
2. Q: What forms of payment do you accept?
A: I accept MC, Visa, Discover, Personal Checks, Gov’t Credit Cards. I no longer accept Paypal.
3. Q: How long will it take my gear to get fixed?
A: I aim to get the work done within 7-10 days from the day I receive it. Lack of payment slows that down a bit.
4. Q: Do you take rush orders?
A: Yes, as long as I am able and I do charge a bit extra. I need to know firm dates that you need the gear back by. Sometimes you must expedite ship on either end to make certain your time frame is met.
5. Q: How do I go about getting you to fix my gear?
A: Just click on the link in the main menu called “Repair Order Forms” and choose the form you want. Follow the instructions there.
6. Q: How do I buy a Kokatat suit from you and why can’t I just click on the picture and buy it like you can on REI.com?
A: Buying a suit from us is like going to a boutique shop. I don’t do generic. I want to make sure you get a custom fit, activity specific suit that meets your needs. As long as you don’t mind the wait (4-8 weeks) you will get the Kokatat suit you always wanted, guaranteed.
7. Q: Why is Kokatat the only brand you sell?
A: For kayaking, canoeing, sailing, fishing, I feel that Kokatat simply makes the absolute finest suits on the market-bar none. Why sell 3 different competitor’s brands just to offer variety, when I can just offer the best?